> ## Documentation Index
> Fetch the complete documentation index at: https://zovi.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Retail products

> Sell skincare, aftercare, and other physical products alongside your treatments, with stock tracking.

Retail products are the physical items you sell alongside treatments: skincare,
aftercare, supplements, and more. Each product carries its brand, size, price,
SKU, the concerns it addresses, and optional stock tracking.

Open **Retail Products** from the **Catalog** section of the sidebar
(the page subtitle reads *"Manage your retail catalogue"*).

<Note>
  Retail must be **enabled for your clinic** to use this page. If retail is
  turned off, **Retail Products** is hidden from the sidebar and the page isn't
  available. Contact [info@zoviapp.com](mailto:info@zoviapp.com) if you'd like
  it switched on.
</Note>

<Frame caption="Screenshot: the Retail Products list showing product cards with stock badges, the search and filter controls, and the New retail product button.">
  <img src="https://mintcdn.com/zovi/-jGoPdTQeb9B4m94/images/retail-products.png?fit=max&auto=format&n=-jGoPdTQeb9B4m94&q=85&s=d9e565e5b037591b1b0963884f38da62" alt="Retail products list" width="1440" height="900" data-path="images/retail-products.png" />
</Frame>

## The retail products list

Each product appears as a card with its image, a **Retail** pill, a stock badge
(`N in stock`, `Low stock (N)`, `Out of stock`, or `Untracked`), the name,
`{size} · {brand}`, price, and concern chips. Select the **⋯** menu on a card
for **Edit**, **Adjust stock**, and **Archive**.

Use the controls at the top to find a product:

| Control                | What it does                                                             |
| ---------------------- | ------------------------------------------------------------------------ |
| **Search**             | Match by product **name**, **brand**, or **SKU**.                        |
| **Category filter**    | Show only one category.                                                  |
| **Stock filter**       | Narrow by stock status: `All`, `In stock`, `Low`, `Out`, or `Untracked`. |
| **Archived**           | Toggle archived products into view.                                      |
| **New retail product** | Open the create dialog.                                                  |

## Add a retail product

Select **New retail product**. Fill in the dialog and select **Create product**.

<Steps>
  <Step title="Enter the product details">
    Set the name, brand, size, price, SKU, category, and concerns.
  </Step>

  <Step title="Set availability (multi-location clinics)">
    Choose which locations stock the product.
  </Step>

  <Step title="Configure inventory">
    Decide whether to track stock and set your levels.
  </Step>

  <Step title="Add description and photos">
    Describe the product and add a hero image plus gallery photos.
  </Step>

  <Step title="Save">
    Select **Create product**. To change a product later, open its **⋯** menu and
    select **Edit**, and the footer button then reads **Save changes**.
  </Step>
</Steps>

### Fields

| Field            | Notes                                                                         |
| ---------------- | ----------------------------------------------------------------------------- |
| **Name**         | Required.                                                                     |
| **Brand**        | Autocompletes from brands you've used before.                                 |
| **Size**         | For example, "50 ml" or "30 capsules".                                        |
| **Price (€)**    | Required. Shown in your clinic's currency.                                    |
| **SKU**          | Your stock-keeping code. **Must be unique within your clinic.**               |
| **Category**     | Groups the product in the catalogue.                                          |
| **Concerns**     | Multi-select of the [skin concerns](/catalog/concerns) the product addresses. |
| **Availability** | Which locations stock the product (multi-location clinics only).              |
| **Description**  | Details clients read before buying.                                           |
| **Photos**       | A hero image and an optional gallery.                                         |

<Note>
  The field is labelled **Price (€)** whatever currency you run on. Ignore the
  euro sign: the amount you type is charged and displayed in your clinic's own
  currency, set under [Business info](/settings/business-info).
</Note>

<Warning>
  Each **SKU** must be unique per clinic. If you reuse one, you'll see
  *"This SKU is already in use at this clinic"* and won't be able to save until
  you change it.
</Warning>

### Inventory

The **Inventory** section controls stock:

| Setting                 | Notes                                                                                |
| ----------------------- | ------------------------------------------------------------------------------------ |
| **Track stock**         | Turn on to count units and show a live stock badge. Leave off for `Untracked` items. |
| **Current stock**       | The number of units you have on hand.                                                |
| **Low-stock threshold** | When stock drops to this number, the product shows a **Low stock** badge.            |

## Adjust stock

Once you're tracking stock, use **Adjust stock** to record deliveries, sales
outside the app, breakages, or a stock-take correction, rather than editing the
raw number.

<Steps>
  <Step title="Open the adjustment">
    From a product's **⋯** menu, select **Adjust stock**. The dialog shows the
    **Current stock** as read-only.
  </Step>

  <Step title="Enter the adjustment">
    Type a positive number to add stock (for example, `+10` for a delivery) or a
    negative number to remove it (for example, `-3` for breakages).
  </Step>

  <Step title="Give a reason">
    A **Reason** is required. It records *why* the level changed, so your history
    stays auditable.
  </Step>

  <Step title="Confirm">
    Apply the adjustment. The stock badge updates immediately.
  </Step>
</Steps>

<Warning>
  You can't take stock below zero. An adjustment that would do so is blocked with
  *"Adjustment would result in negative stock."* Enter a smaller amount or
  correct the current count first.
</Warning>

## Archive a product

Retail products are archived rather than deleted, so past orders keep their
records. Open a product's **⋯** menu and select **Archive** to hide it from the
client app. Switch on the **Archived** toggle to view or restore archived
products.

## Where clients see your retail

Retail has its own **Retail** tab in the shop in your client app, sitting
alongside **Treatments**. That tab has its own search plus price and concern
filters, so clients can shop your shelf on its own.

Products also surface when a client browses by concern, mixed in with matching
treatments, so tag them properly. See [Concerns](/catalog/concerns).

## Retail in rewards, memberships and offers

Once you have retail products, you can use them almost anywhere you'd use a
treatment:

* As a **free reward** in your loyalty catalog. See [Loyalty & rewards](/loyalty/rewards).
* As an item in a membership **included-product slot**. See [Memberships](/catalog/memberships).
* As a **New Member Gift** when a client joins a membership plan.
* Inside a **referral reward**, where you choose whether the reward covers all
  retail, specific products, or none. See [Referrals](/marketing/referrals).

<Tip>
  Check the retail scope on any reward or referral program you set up. Left
  unchecked, a reward can apply to your entire shelf rather than the one product
  you had in mind.
</Tip>

## Related

<CardGroup cols={2}>
  <Card title="Concerns" icon="hand-holding-medical" href="/catalog/concerns">
    Manage the skin concerns you tag products with.
  </Card>

  <Card title="Treatments" icon="sparkles" href="/catalog/treatments">
    Build the service catalogue clients book alongside retail.
  </Card>
</CardGroup>