> ## Documentation Index
> Fetch the complete documentation index at: https://zovi.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Check a client in by scanning

> Use the Scan QR button to check clients in for loyalty points, redeem their rewards at the counter, or open an order to fulfil.

The **Scan QR** button in the top bar opens your camera to scan a client's QR
code. It's how you check clients in when they arrive, hand over rewards, and pull
up orders at the counter, all from one scanner.

<Info>
  This scanner is for your **existing clients**. To bring **new** clients in, share
  your clinic's join code instead. See [QR code and website](/checkin/qr-codes).
</Info>

## One scanner, three kinds of QR

When you open **Scan QR** ("Scan patient QR" / "Point camera at patient's QR
code"), the scanner recognises three kinds of client QR and does the right thing
automatically:

| QR type                 | What happens                                                                                                                                                          |
| ----------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Identity / check-in** | Checks the client in and **awards check-in loyalty points**                                                                                                           |
| **Redeem**              | Redeems a reward or a booked session at the counter                                                                                                                   |
| **Order**               | Opens the client's order so you can fulfil it. For a [custom plan](/clients/custom-plans), this same QR also checks the client in, and it's the only QR the plan uses |

The client shows the matching QR from their **Beauty Circle app**: the check-in
QR to earn points, or a reward or order QR when redeeming or collecting.

<Frame caption="Screenshot: the Scan QR button in the top bar, and the 'Scan patient QR' camera view.">
  <img src="https://mintcdn.com/zovi/-jGoPdTQeb9B4m94/images/scan-checkin.png?fit=max&auto=format&n=-jGoPdTQeb9B4m94&q=85&s=fa9b748f4f3e1ed8fb1493c804be8999" alt="The Scan patient QR camera view" width="1440" height="900" data-path="images/scan-checkin.png" />
</Frame>

## Check a client in

Use this when a client arrives for their visit and wants their check-in points.

<Steps>
  <Step title="Open the scanner">
    Select **Scan QR** in the top bar. Your camera opens with "Scan patient QR".
  </Step>

  <Step title="Ask the client for their check-in QR">
    The client opens their **Beauty Circle app** and shows their **check-in QR**.
    The app tells them to have this QR scanned to earn check-in points.
  </Step>

  <Step title="Point the camera at it">
    Line the QR up in the camera view. The scanner reads it automatically, no
    button to press.
  </Step>

  <Step title="Confirm the check-in">
    A toast confirms it: **"{name} checked in (+{points} pts)"**. If they've
    already checked in, you'll see an **"already checked in"** message instead.
  </Step>
</Steps>

<Tip>
  Check-in points are awarded here automatically. You only need **Adjust Points**
  on the client's profile for manual credits or corrections, see
  [Offers & rewards](/clients/offers-and-rewards#give-or-adjust-points-and-rewards).
</Tip>

## Redeem a reward or session

When a client wants to redeem a reward or a booked session, they show its QR and
you scan it the same way. The scanner confirms **"Redeemed: {name} × {qty}"**.
This records the redemption so the same reward or session can't be spent twice.
Rewards are set up under [Loyalty & rewards](/loyalty/rewards).

## Open an order to fulfil

If the client shows an **order** QR, the scanner opens that order, showing
**"{name}, order scanned"**, with a way to **view the order** and fulfil it at the
counter.

## When scanning doesn't work

<AccordionGroup>
  <Accordion title="Camera permission denied or unavailable" icon="camera-slash">
    You'll see **"Camera permission denied or unavailable"** if the browser or
    device hasn't given Zovi access to the camera. Allow camera access for
    dashboard.zoviapp.com in your browser or device settings, then reopen **Scan QR**. On
    a shared device, check that another app isn't already using the camera.
  </Accordion>

  <Accordion title="Unrecognised QR code format" icon="triangle-exclamation">
    **"Unrecognised QR code format"** means the code isn't a Zovi client QR. Make
    sure the client is showing a QR from their **Beauty Circle app** (the
    check-in, reward, or order QR), and not a different app's code or your
    clinic's own join QR.
  </Accordion>

  <Accordion title="Already checked in, or already redeemed" icon="circle-check">
    If a client has already checked in today, scanning again shows **"already
    checked in"** and won't award points twice. Redemptions work the same way, a
    reward or session that's already been redeemed can't be spent again. This is
    expected, and protects against double-spending.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Loyalty & rewards" icon="award" href="/loyalty/rewards">
    Set up how clients earn check-in points and what they can redeem.
  </Card>

  <Card title="Payments & orders" icon="credit-card" href="/payments/payments">
    See orders and payments behind the counter.
  </Card>
</CardGroup>