> ## Documentation Index
> Fetch the complete documentation index at: https://zovi.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Answering your clients (App Support)

> Handle support requests your clients send from the Beauty Circle App: read, reply, and resolve tickets from a single two-pane inbox.

**App Support** is your inbox for the support requests **your clients** send from
the Beauty Circle App. It's a two-pane view: the list of tickets on one side, the
full conversation on the other. Open it from **App Support** in the sidebar.

<Note>
  This is where **clients contact your clinic**. It's the opposite direction to
  [Zovi Help & Support](/help/get-help), which is where **your clinic contacts
  Zovi**. Don't confuse the two: client questions land here.
</Note>

<Note>
  App Support isn't the only place client questions surface. When
  [your AI Advisor](/advisor/overview) hands a conversation over to your team, it
  appears in the **AI Advisor** section tagged **Handoff**. Check both.
</Note>

<Frame caption="Screenshot: the App Support two-pane inbox with the stats and status filters at the top, the ticket list on the left, and a conversation with the reply composer on the right.">
  <img src="https://mintcdn.com/zovi/-jGoPdTQeb9B4m94/images/app-support.png?fit=max&auto=format&n=-jGoPdTQeb9B4m94&q=85&s=e0dd96f465d072ddfb1866c8133ef24d" alt="App Support two-pane inbox" width="1440" height="900" data-path="images/app-support.png" />
</Frame>

## The inbox at a glance

Across the top of the inbox are **stats** that summarise your support load:

* **Open**: how many tickets are still awaiting you.
* **Urgent**: how many need attention now.
* **Avg reply**: your average time to reply.

Change the time range for these stats between **7d**, **30d**, **90d**, and
**All**.

## Find the right ticket

Above the ticket list you can narrow things down:

* **Status filters**: show **Open**, **Resolved**, or **All** tickets.
* **Search**: find a specific ticket or client.

Each ticket is tagged with a **topic** so you can tell at a glance what it's about:

* `Booking`
* `Payment`
* `Membership`
* `App bug`
* `Reward`
* `Account`
* `Other`

## Reply to a client

Select a ticket to open the conversation on the right, then use the reply
composer.

<Steps>
  <Step title="Open the ticket">
    Select it in the list to load the full conversation.
  </Step>

  <Step title="Write your reply">
    Type in the composer (*"Type a reply…"*).
  </Step>

  <Step title="Send">
    Select **Send reply**, or press <kbd>⌘</kbd> <kbd>↵</kbd> to send. Your reply
    goes to the client and is added to the thread.
  </Step>
</Steps>

## Resolve and reopen

When a ticket is handled, select **Resolve** to close it. It moves out of your
**Open** list. If the client writes back or the issue returns, select **Reopen**
to bring it back to active.

<Tip>
  Keep an eye on the **Urgent** count and your **Avg reply** time. Fast, visible
  responses in the Beauty Circle App are one of the simplest ways to keep clients
  happy and
  coming back.
</Tip>

## Related

<CardGroup cols={2}>
  <Card title="Getting help from Zovi" icon="life-ring" href="/help/get-help">
    When you need help from the Zovi team yourself.
  </Card>

  <Card title="The client profile" icon="id-card" href="/clients/client-profile">
    Open the profile of the client you're helping.
  </Card>
</CardGroup>