> ## Documentation Index
> Fetch the complete documentation index at: https://zovi.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Security & access log

> Protect your login with two-factor authentication, and review a read-only history of every time Zovi support accessed your dashboard.

**Security** covers two things: **Two-Factor Authentication**, which adds an
emailed code to your sign-in, and a read-only **Access History**, a record of any
time Zovi support signed into your dashboard to help you. Open it from
**Security**, which you reach from the account menu in the top-right of the
dashboard.

<Frame caption="Screenshot: the Security page showing the Two-Factor Authentication card above the Access History list of Zovi support sessions.">
  <img src="https://mintcdn.com/zovi/-jGoPdTQeb9B4m94/images/settings-security.png?fit=max&auto=format&n=-jGoPdTQeb9B4m94&q=85&s=07c44f66395524fafcb5caff50875fae" alt="Security page with two-factor authentication and access history" width="1440" height="900" data-path="images/settings-security.png" />
</Frame>

## Two-factor authentication

The **Two-Factor Authentication** card sits at the top of the page, above the
Access History. Turn it on and Zovi emails a **6-digit code** to your address to
confirm it's really you when you sign in. Someone who knows your password still
can't get in without the code.

<Steps>
  <Step title="Turn on Two-Factor Authentication">
    Open **Security** and switch on **Two-Factor Authentication**.
  </Step>

  <Step title="Choose how often you're asked">
    Pick how often Zovi should ask for a code:

    | Option                        | What it means                                         |
    | ----------------------------- | ----------------------------------------------------- |
    | **Every time I sign in**      | A code on every single sign-in. The strictest choice. |
    | **Once a day**                | One code per day on this device.                      |
    | **Once a week (recommended)** | One code per week. A good balance for most clinics.   |
    | **Once every two weeks**      | One code every two weeks.                             |
    | **Once a month**              | One code a month. The lightest choice.                |
  </Step>

  <Step title="Select Save changes">
    Your choice applies from your next sign-in.
  </Step>
</Steps>

### Signing in with two-factor on

With two-factor on, signing in has one extra step:

<Steps>
  <Step title="Enter your email and password as usual">
    Zovi then asks you to check your email.
  </Step>

  <Step title="Enter the 6-digit code">
    Open the email from Zovi and type the code into the sign-in screen.
  </Step>

  <Step title="If the email doesn't arrive, select Resend code">
    **Resend code** sends a fresh one. There's a **45-second** cooldown before you
    can ask again, and the button counts down so you can see when it's ready. The
    same screen has a link to use a different account if you signed in with the
    wrong email.
  </Step>
</Steps>

<Tip>
  If two-factor is off, the dashboard shows a **Secure your account** banner
  inviting you to switch it on. Select **Set up** and a pop-up opens with its own
  frequency dropdown and an **Enable two-factor authentication** button, so you
  can turn it on without leaving the page you're on. **Remind me later** inside
  that pop-up puts it off for now, and **Dismiss** on the banner itself hides the
  prompt.
</Tip>

## What Access History shows

Sometimes Zovi support needs to look at your dashboard to resolve a ticket.
This is called a **support session** (or *support mode*). Every one of those
sessions is logged here so nothing happens behind your back.

Each entry records:

* **Support sessions**: when a Zovi support agent accessed your dashboard, and
  for how long.
* **Actions taken**: what the agent did during the session, if anything.
* **View only**: a badge marking sessions where support could *look* but made no
  changes.

<Note>
  **Access History** is **read-only**. It's an audit trail you review, not
  something you edit or configure. There's nothing to turn on or off in this
  section.
</Note>

<Tip>
  If you see a session you don't recognise or have questions about anything in the
  log, contact Zovi at [info@zoviapp.com](mailto:info@zoviapp.com).
</Tip>

## Related

<CardGroup cols={2}>
  <Card title="Your profile" icon="user" href="/settings/profile">
    Change your password and personal preferences.
  </Card>

  <Card title="Getting help from Zovi" icon="life-ring" href="/help/get-help">
    Raise a ticket if you have a security question.
  </Card>
</CardGroup>