> ## Documentation Index
> Fetch the complete documentation index at: https://zovi.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Your Zovi subscription

> Understand your Zovi plan, what your subscription status means, what demo mode is, and how to make billing changes.

Your **Zovi subscription** is the monthly software subscription that powers your
clinic's dashboard and app.

<Note>
  This is your **Zovi** subscription, the software you pay for. It is separate from
  Stripe, which is how *your clients* pay *you*. For client payments, see
  [Payments](/payments/payments).
</Note>

<Note>
  Your subscription is handled with your Zovi contact rather than from a menu in
  the dashboard. If you need to see or change your plan, email
  [info@zoviapp.com](mailto:info@zoviapp.com) and they will send you the right link.
</Note>

## The plans

Zovi comes in two plans.

|              | **Starter**                     | **Growth**                                    |
| ------------ | ------------------------------- | --------------------------------------------- |
| **Price**    | **€399/mo**                     | **€599/mo**                                   |
| **Best for** | A single clinic getting started | A growing clinic that wants automation and AI |

Billed monthly and cancellable monthly.

<Note>
  **Your plan does not decide which features you get.** Every clinic gets the full
  dashboard: memberships, loyalty and rewards, offers and automatic offers,
  referrals, advanced analytics, retail, and multi-location. Klarna is available to
  every clinic too, decided by what your Stripe account is approved for rather than
  by your plan. If something you expect to see is missing from your dashboard,
  contact Zovi rather than assuming it is a plan limit.
</Note>

<Tip>
  Some clinics are charged a one-time setup fee alongside their monthly plan.
  Whether it applies to you, and how much it is, is agreed with Zovi when your
  clinic is set up. Ask your Zovi contact.
</Tip>

Running a clinic group, or need pricing for several locations? Contact Zovi.
Group arrangements are quoted individually rather than sold as a self-service plan.

## Subscription status

| Status       | What it means                                                                   |
| ------------ | ------------------------------------------------------------------------------- |
| **Active**   | Your subscription is paid and running normally.                                 |
| **Past due** | A payment did not go through. Update your payment method to avoid interruption. |
| **Canceled** | Your subscription has ended. Contact Zovi to restore access.                    |
| **Demo**     | Your clinic is running in demo mode. See below.                                 |

## Demo mode

New clinics usually start in **demo mode**. Test payments are wired into checkout,
so you and your team can walk through the whole product (booking, checkout,
memberships, rewards) without any real money moving.

You can tell you are in demo mode from the **Demo Mode** pill in the top bar.
Hover the pill for a reminder of what it means. Your clients see a "demo mode,
test payments only" notice in the app.

<Warning>
  **Going live wipes your clinic's data. It is not just a tidy-up of test
  payments.** Going live is done by Zovi, not from your dashboard, and it is a
  genuine clean start. When your clinic is switched to live, Zovi deletes your
  **client records themselves**, along with their orders and payments, points
  ledger, memberships, referrals, campaigns, client notes, consent audit records,
  and even your own Zovi support tickets. Your client list does not survive it.
  Your clinic then reconnects its Stripe payment setup using your real business
  details. So do not build a real client list, and do not enter anything you need
  to keep, while you are still in demo mode.
</Warning>

Email [info@zoviapp.com](mailto:info@zoviapp.com) when you are ready to go live.

## Cancellations and billing changes

Cancelling your subscription and other billing changes are not self-service. They
go through Zovi so nothing is switched off by mistake.

<Warning>
  To **cancel** your subscription, contact Zovi at
  [info@zoviapp.com](mailto:info@zoviapp.com). For billing questions, invoices, and
  annual billing, email [info@zoviapp.com](mailto:info@zoviapp.com).
</Warning>

## Related

<CardGroup cols={2}>
  <Card title="Business info & locations" icon="building" href="/settings/business-info">
    Add and manage your locations.
  </Card>

  <Card title="Payments" icon="credit-card" href="/payments/payments">
    How your clients pay you, and what demo mode means for payments.
  </Card>

  <Card title="Getting help from Zovi" icon="life-ring" href="/help/get-help">
    Raise a billing or subscription ticket.
  </Card>

  <Card title="Support & service" icon="headset" href="/support">
    What the team covers and how fast you hear back.
  </Card>
</CardGroup>