Check a client in by scanning

Use the Scan QR button to check clients in for loyalty points, redeem their rewards at the counter, or open an order to fulfil.

The Scan QR button in the top bar opens your camera to scan a client’s QR code. It’s how you check clients in when they arrive, hand over rewards, and pull up orders at the counter, all from one scanner.

This scanner is for your existing clients. To bring new clients in, share your clinic’s join code instead. See QR code and website.

One scanner, three kinds of QR

When you open Scan QR (“Scan patient QR” / “Point camera at patient’s QR code”), the scanner recognises three kinds of client QR and does the right thing automatically:

QR type	What happens
Identity / check-in	Checks the client in and awards check-in loyalty points
Redeem	Redeems a reward or a booked session at the counter
Order	Opens the client’s order so you can fulfil it. For a custom plan, this same QR also checks the client in, and it’s the only QR the plan uses

The client shows the matching QR from their Beauty Circle app: the check-in QR to earn points, or a reward or order QR when redeeming or collecting.

Screenshot: the Scan QR button in the top bar, and the 'Scan patient QR' camera view.

Check a client in

Use this when a client arrives for their visit and wants their check-in points.

1. Open the scanner

   Select Scan QR in the top bar. Your camera opens with “Scan patient QR”.

2. Ask the client for their check-in QR

   The client opens their Beauty Circle app and shows their check-in QR. The app tells them to have this QR scanned to earn check-in points.

3. Point the camera at it

   Line the QR up in the camera view. The scanner reads it automatically, no button to press.

4. Confirm the check-in

   A toast confirms it: ” checked in (+ pts)”. If they’ve already checked in, you’ll see an “already checked in” message instead.

Check-in points are awarded here automatically. You only need Adjust Points on the client’s profile for manual credits or corrections, see Offers & rewards.

Redeem a reward or session

When a client wants to redeem a reward or a booked session, they show its QR and you scan it the same way. The scanner confirms “Redeemed: × ”. This records the redemption so the same reward or session can’t be spent twice. Rewards are set up under Loyalty & rewards.

Open an order to fulfil

If the client shows an order QR, the scanner opens that order, showing ”, order scanned”, with a way to view the order and fulfil it at the counter.

When scanning doesn’t work

Camera permission denied or unavailable

You’ll see “Camera permission denied or unavailable” if the browser or device hasn’t given Zovi access to the camera. Allow camera access for dashboard.zoviapp.com in your browser or device settings, then reopen Scan QR. On a shared device, check that another app isn’t already using the camera.

Unrecognised QR code format

“Unrecognised QR code format” means the code isn’t a Zovi client QR. Make sure the client is showing a QR from their Beauty Circle app (the check-in, reward, or order QR), and not a different app’s code or your clinic’s own join QR.

Already checked in, or already redeemed

If a client has already checked in today, scanning again shows “already checked in” and won’t award points twice. Redemptions work the same way, a reward or session that’s already been redeemed can’t be spent again. This is expected, and protects against double-spending.

Related

Loyalty & rewards

Set up how clients earn check-in points and what they can redeem.

Payments & orders

See orders and payments behind the counter.