Security & access log

Protect your login with two-factor authentication, and review a read-only history of every time Zovi support accessed your dashboard.

Security covers two things: Two-Factor Authentication, which adds an emailed code to your sign-in, and a read-only Access History, a record of any time Zovi support signed into your dashboard to help you. Open it from Security, which you reach from the account menu in the top-right of the dashboard.

Screenshot: the Security page showing the Two-Factor Authentication card above the Access History list of Zovi support sessions.

Two-factor authentication

The Two-Factor Authentication card sits at the top of the page, above the Access History. Turn it on and Zovi emails a 6-digit code to your address to confirm it’s really you when you sign in. Someone who knows your password still can’t get in without the code.

1. Turn on Two-Factor Authentication

   Open Security and switch on Two-Factor Authentication.

2. Choose how often you're asked

   Pick how often Zovi should ask for a code:

   Option	What it means
   Every time I sign in	A code on every single sign-in. The strictest choice.
   Once a day	One code per day on this device.
   Once a week (recommended)	One code per week. A good balance for most clinics.
   Once every two weeks	One code every two weeks.
   Once a month	One code a month. The lightest choice.

3. Select Save changes

   Your choice applies from your next sign-in.

Signing in with two-factor on

With two-factor on, signing in has one extra step:

1. Enter your email and password as usual

   Zovi then asks you to check your email.

2. Enter the 6-digit code

   Open the email from Zovi and type the code into the sign-in screen.

3. If the email doesn't arrive, select Resend code

   Resend code sends a fresh one. There’s a 45-second cooldown before you can ask again, and the button counts down so you can see when it’s ready. The same screen has a link to use a different account if you signed in with the wrong email.

If two-factor is off, the dashboard shows a Secure your account banner inviting you to switch it on. Select Set up and a pop-up opens with its own frequency dropdown and an Enable two-factor authentication button, so you can turn it on without leaving the page you’re on. Remind me later inside that pop-up puts it off for now, and Dismiss on the banner itself hides the prompt.

What Access History shows

Sometimes Zovi support needs to look at your dashboard to resolve a ticket. This is called a support session (or support mode). Every one of those sessions is logged here so nothing happens behind your back.

Each entry records:

• Support sessions: when a Zovi support agent accessed your dashboard, and for how long.
• Actions taken: what the agent did during the session, if anything.
• View only: a badge marking sessions where support could look but made no changes.

Access History is read-only. It’s an audit trail you review, not something you edit or configure. There’s nothing to turn on or off in this section.

If you see a session you don’t recognise or have questions about anything in the log, contact Zovi at [e-mail].

Related

Your profile

Change your password and personal preferences.

Getting help from Zovi

Raise a ticket if you have a security question.