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App Support is your inbox for the support requests your clients send from the Beauty Circle App. It’s a two-pane view: the list of tickets on one side, the full conversation on the other. Open it from App Support in the sidebar.
This is where clients contact your clinic. It’s the opposite direction to Zovi Help & Support, which is where your clinic contacts Zovi. Don’t confuse the two: client questions land here.
App Support isn’t the only place client questions surface. When your AI Advisor hands a conversation over to your team, it appears in the AI Advisor section tagged Handoff. Check both.
App Support two-pane inbox

Screenshot: the App Support two-pane inbox with the stats and status filters at the top, the ticket list on the left, and a conversation with the reply composer on the right.

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The inbox at a glance

Across the top of the inbox are stats that summarise your support load:
  • Open: how many tickets are still awaiting you.
  • Urgent: how many need attention now.
  • Avg reply: your average time to reply.
Change the time range for these stats between 7d, 30d, 90d, and All.

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Find the right ticket

Above the ticket list you can narrow things down:
  • Status filters: show Open, Resolved, or All tickets.
  • Search: find a specific ticket or client.
Each ticket is tagged with a topic so you can tell at a glance what it’s about:
  • Booking
  • Payment
  • Membership
  • App bug
  • Reward
  • Account
  • Other

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Reply to a client

Select a ticket to open the conversation on the right, then use the reply composer.
1

Open the ticket

Select it in the list to load the full conversation.
2

Write your reply

Type in the composer (“Type a reply…”).
3

Send

Select Send reply, or press ⌘ ↵ to send. Your reply goes to the client and is added to the thread.

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Resolve and reopen

When a ticket is handled, select Resolve to close it. It moves out of your Open list. If the client writes back or the issue returns, select Reopen to bring it back to active.
Keep an eye on the Urgent count and your Avg reply time. Fast, visible responses in the Beauty Circle App are one of the simplest ways to keep clients happy and coming back.

Getting help from Zovi

When you need help from the Zovi team yourself.

The client profile

Open the profile of the client you’re helping.